Refund & Cancellation Policy

Effective date: 1 June 2026

Cancellation

You can cancel your managed-hosting subscription at any time from your account or by emailing [email protected]. Cancellation stops the next renewal; your instance stays available until the end of the period you have already paid for, after which it is decommissioned and its data deleted. You can request a data export before that date.

Refunds

Subscriptions are billed in advance and fees are generally non-refundable, including for partial periods after cancellation. We do not charge surprise or usage-overage fees.

EU / French consumer right of withdrawal (consumers only)

If you are a consumer in the EU, you normally have a 14-day right of withdrawal for online purchases. Because managed hosting is a digital service that begins immediately, when you start your instance within the 14-day window you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the service is fully performed. If you withdraw while the service is still being provided, you may owe a proportionate amount for what has already been delivered. We collect this consent at checkout.

Discretionary refunds

At our discretion, we may issue a pro-rata refund or credit — for example, in the event of a prolonged failure on our side to deliver the service.

Studio engagements

Studio (bespoke) engagements are milestone-billed and governed by their own agreement; this policy does not apply to them.

Disputes

Please contact us first at [email protected] — we aim to resolve issues quickly. EU consumers may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).